Booking Policies

At Skinfinite Solutions Wellness Spa, I am dedicated to providing guests a personalized and exceptional experience. Please arrive 15 minutes prior to your appointment to fill out all necessary forms, have a consultation, and use restroom prior to session as needed. To ensure a smooth and efficient booking process, please read and adhere to my booking policies and all other policies laid out below.

 

Booking Methods:

1. Online Booking: Conveniently book appointments on this website. 

2. Email Booking: For questions or accommodations, please submit the information to info@skinfinitesolutionsws.com

 

Payment

Skinfinite Solutions Wellness Spa accepts all major credit cards, debit cards, Venmo, Zelle, and cash. 

Please keep in mind that using a card (debit or credit) will incur a 4% transaction fee to the total. To avoid this fee, Venmo, Zelle, or cash would be recommended.

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Appointment Request Guidelines:

1. Advanced Booking: I recommend booking your appointment at least 48 hours in advance to secure your preferred date and time. Last-minute appointments may be available, but we cannot guarantee availability. Still never hurts to try! If you have trouble booking ahead of time.  

2. Appointment Confirmation: You will receive a confirmation email or response within 24 hours of submitting your booking request via email during regular business hours. It may take longer to receive a response on off days. This confirmation will include your appointment date, time, and any specific instructions.

3. Booking Information: When submitting a booking request, please include the following information:

• Full Name

• Contact Information (phone number and email)

• Preferred Date and Time

• Service(s) Requested

• Any Special Requests or Notes (accommodations, need to bring child, etc)

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Gratuity/Tipping Policy

Gratuities/tips are welcome, but not expected. I would prefer that you come in more often to achieve your wellness goals than to feel that you are unable to come in as often as you need due to the extra financial burden that comes with tipping.

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The best gratuities are these Rs: raving reviews, referrals, and regulars (repeat business)

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Late Arrivals

I value punctuality as it ensures that I can provide you with the best service possible. If you arrive late for your appointment, I may need to shorten your service to avoid inconveniencing clients with subsequent appointments. If I am running behind, I will give you the full allotted time as long as it does not disturb your schedule for the day. If your schedule would be disturbed due to a delay on my end, your session would be pro-rated for the amount of time you do get with or you will be rescheduled.

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Cancellation Policy

I understand that life can be unpredictable, and sometimes, you may need to cancel or reschedule your appointment. I value your time and mine. To ensure smooth operation and fairness to all guests, I have established the following cancellation policy:

 

Appointment Cancellation

If you need to cancel or reschedule your appointment, please provide me with at least a 24-hour notice or before the end of the business day prior to your service appointment. This allows me to adjust my schedule and accommodate other clients who may be on the waitlist.

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How to Cancel or Reschedule

To cancel or reschedule an appointment, please contact me by email at info@skinfinitesolutionsws.com or text me at (301) 437-6891 (preferred method). Please provide your name, appointment date and time, and when you want to reschedule the service for.

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Rescheduling

I understand that circumstances can change. If you need to reschedule your appointment, I will do my best to accommodate your request. However, please be mindful of repeated rescheduling, as it may affect my ability to schedule appointments in a timely manner.

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Late Cancellations & No Shows

Cancellations made after business hours the day prior to your appointment will be considered late cancellations. If you fail to show up for your appointment without prior notice, it will be considered a no-show. I understand that emergencies can happen, and will be handled on a case-by-case basis. Late cancellations without replacement or no-shows will result in a charge to the card on file of 100% of the price of the session plus a 4% transaction fee. Since prices are on a sliding scale, the price charged will be approximately in the middle of that range. ​

 

Exceptions 

I understand that certain situations, such as emergencies or illness, can make it impossible to provide advance notice of a cancellation. In such cases, I will assess each situation individually and exercise discretion.

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Thank you for choosing me. Your cooperation with my cancellation policy helps me provide the best service to all my guests. I appreciate your understanding and look forward to serving you with exceptional therapeutic services.

 

Note: This cancellation policy is subject to change without prior notice. Please review my policy regularly to stay informed of any updates.

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Understanding and Communication

I am committed to maintaining a respectful and open line of communication with my guests. If you have any questions or concerns regarding any policy, please feel free to discuss them with me.

 

Return & Refund Policy

In the event that you are dissatisfied or have a change of heart with any of the products purchased, my refund policies are laid out as such: 

 

1. All refunds will be provided as a credit to your account for future services or products. Only unused and unopened products within one week of purchase will be eligible for a refund. If a product is opened or used, a return will not be accepted. For all eligible returns, a receipt is necessary.

 

2. Services received and gift cards purchased cannot be refunded.

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